cANCELLATION POLICY

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CANCELLATION POLICY

Cancellation and DNA (Did Not Attend) fees are charged for all appointments cancelled within 24 hours of the appointment time or failed to attend the appointment without any notice. These charges are set out below:
Why do ask patients to levy the full treatment cost?
Because someone else could have been treated during that appointment time. Many Physiotherapists operate with regular waiting lists and late cancellations mean doubly wasted time and patients enduring discomfort and pain unnecessary 
Will the insurance company pay for this?
In our experience, insurance companies do not pay cancellation charges. We ask ALL patients to settle their own account for these charges.
Fees for non-insured patients (pay at each appointment)
Initial Assessment        £55.00
Follow-up                      £44.00

Cancellation Charges
The minimum cancellation period for appointments is 24 hours. If you cancel less than 24 hours before your appointment the full charge for the appointment will be levied in accordance with cancellation policy. If you are claiming from private medical insurance they may not pay this for you.
Health Insurance Claims

• Therapists consulting at Pro-PhysioHealth  are recognised by all major health insurers
• Insured patients MUST bring insurance policy numbers and authorisation numbers to the clinic at their first visit
• Patients must always confirm the terms of their policy with their insurer before coming to their first appointment as the timing and method of referral must comply with the insurer’s policy
• Where the patients are insured by a recognised insurer AND patients have provided the appropriate policy details to the clinic, Pro-PhysioHealth will seek payment directly from the insurer for 2 months following the treatment. If payment has not been received by this time, patients will be asked to settle the account within 7 days and pursue their claim with the insurers.
• Patients are asked to settle any insurance excess within 7 days of notice being sent
• Pro-PhysioHealth cannot be held responsible for the non-payment of claims and patients should note that they are ultimately responsible for payment of their accounts

UNPAID ACCOUNTS: Debts which remain outstanding for 2 months after the appointment date will be passed to a debt collector and any costs incurred must be met by the patients. A 40% surcharge will be added to the outstanding debt to cover administrative costs.
I have read and understand the above cancellation and DNA policy and I am aware that I am ultimately responsible for paying any cancellation fee and DNA fee that I may occur with Pro-Physio-Health Ltd. 

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