Terms & conditions
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Pro-Physio Health is recognised by all health insurers but please contact before the appointment to get confirmation that we are recognised by your health provider. We can only invoice insurance companies directly if we have full insurance details including a valid authorisation code prior to or commencement of a course of treatment.
Where a patient is self-paying for their treatment or we do not have full insurance details, payment must be paid on the day of the appointment. Payments can made on the day by: • Cheque to your physiotherapist • Debit/Credit Card via PDQ • Bank Transfers – Please ask the Physiotherapist or call our clinic administrator for bank detailsRegardless of funding method, the settlement of all fees remains the responsibility of the patient and reasonable administration fees may be charged on overdue payments. WE DO NOT STORE BANK DETAILS OR TAKE PAYMENT OVER THE PHONE If you do not attend an appointment or fail to cancel your appointment at least 24 hours prior to the appointment time the full charge of the appointment will be levied. As a courtesy to insured patients Pro-Physio Health will invoice insurance companies directly for payment. However Pro-Physio Health can not be held responsible for the non-payment of claims and patients should note that they are ultimately responsible for the payment of their accounts including outstanding excesses. If you have an excess we will send you two invoice reminders and if we have no payment or contact we will then send out a third invoice reminder detailing actions on how we may reclaim the outstanding amount. Following non-compliance with the third invoice letter we will call you to inform of our intended actions if you are still unable to settle payment. Commencement of treatment is acceptance of our terms and conditions and our fees policy. Private Medical Insurance Fees
Patients using private medical insurance will benefit from insurer-agreed rates only where treatment costs are covered by their insurance provider. If your insurance policy does not cover treatment costs, or cover is declined for any reason, you will be responsible for the full standard private physiotherapy fees rather than the reduced insurer rates. It is the patient’s responsibility to confirm their level of cover prior to commencing treatment. Any fees not paid by the insurer remain the responsibility of the patient. |
